| PAYMENTS Australian Shoppers     | Pay securely on line... VISA/DEBIT CARD: Our website accepts visa/debit cards so you can purchase using the visa/debit card instead of a credit card. A Visa/Debit card is safer and easy! A visa/debit card acts the same as a credit card only you put the amount of money you are spending into that account. See your bank for details...
CREDIT CARD ONLINE: You can now choose to pay via Visa or Mastercard securely online or if you prefer call us on (03) 54614244 between 9am & 5 pm AEST Monday to Friday and we will do the whole process over the phone.
BANK PAYMENTS: usually up to 3 days to clear to our account. Details will be provided to you upon completion of checkout. Please include name or a reference number (such as a part phone number, postcode or name) to enable us to identify your payment and avoid delays in processing your order. PAYMATE: you can also select to pay via Paymate-Click here for more details. AUSTRALIA POST MONEY ORDERS: are not subject to clearance in our account and your order will be processed without delay once your payment has been received.
PERSONAL CHEQUES: can take 5 to 7 days to clear once we receive them.
Cheques payable to: Saddle Tramps Horse Gear and post to PO Box 29, Maryborough, Victoria, 3465
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Do I need to pay straight away?
| We do prefer that you pay within 7 days. If you wish to delay your payment please let us know the date you intend to pay. |
| Postage/Shipping Australia
We use Australia Post to post in Australia
All parcels are sent with Tracking for peace of mind | We are currently offering a flat rate Postage. We use Australia Post exclusively for all our mailing needs. We have added the weights in listings which you can find with this little red post box Postal prices will be calculated automatically in the checkout.
Australian Postage | | Up to 500 grams | 500 grams to 3kg | 3kg to 4kg | 4kg & over | | Standard | $6.90 | $10.90 | $14.90 | *to be advised | | Registered | $8.55 | $13.00 | $17.00 | *to be advised |
**TBA= To be advised..... All larger and heavier items will be calculated at time of order for post/shipping costs and insurance.
Express Post up to 500 grams = $8.55 please contact us for a price for heavier items, we are unable to give a flat rate as prices for different size parcels & distance vary greatly.
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| What Countries do you Post/Ship to? | Australia Only...
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| Can I pick up my purchase? | Sorry, we don't have a shop front and don't allow pickups from our factory.
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| How soon will you post my order? | Orders are posted promptly, please allow up to 3 business days (unless stated otherwise in product listing) once your payment has cleared, whilst we do have some stock ready to go on our shelves most products are custom made and may require 2 to 3 days to manufacture. We will notify you via email once your item has been posted/shipped so you know its on the way. Orders are not despatched until full payment and postage costs have been received.
**Sometimes delays in processing your order is beyond our control. If there is a delay we will be in contact with you. Please allow up to 10 days for embroidered items to be posted/shipped.
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| How long will it take for my order to arrive? | Postage times vary on distance/country, times given are estimates only, during holiday seasons and busy times it may take longer. International orders can take longer and delays may be due to customs.
| Melbourne | Country Victoria | NSW/SA | QLD/TAS | NT/WA | | 1 to 2 days | up to 2 days | 3 to 5 days | up to 7 days | 6 to 14 days |
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| What if I buy more than one item? | Postage will be combined in the checkout, at that point you can add more products to take advantage of the great postal savings.
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How can I find out how much postage/shipping will cost before I order?
| You will find the item/product weight in each listing, Look for post box as shown here. wOnce you have the total weight you will find the cost of postage in each category at the top of the page, again the post box where you will find the cost of under 500grams etc.
Alternatively, once you have added the items you are interested in to your shopping/checkout cart you can click on the 'View Cart' link, you will need to fill in your details so that the calculation can be given according to weight/destination.
Once in the checkout you will have the option to add or delete items, you can then proceed through the checkout if you have finished shopping or go back and continue shopping.
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| Tracking Orders | You will find your tracking number when you sign in to "Track your Orders" link is on left side of our website under "Your Cart" or click here: Track my Orders. The website where you check for tracking is Australia Post, the link is available when you sign or click on this link: http://auspost.com.au/track/ you will need to put the numbers in under domestic tracking & barcode number (which is the default). Please Note: Tracking may not show until parcel is near or at your local Post Office. If you have forgotten your password please Click Here to FAQ page - Forgot my Password |
| My order has not arrived | Please check with your local post office first. Often parcels are waiting for collection and the card has blown out of your letter box or the local post office has failed to send you a parcel pickup notice.
Sometimes there are delivery delays, please be aware that the Australian Postal service is beyond our control, there may be a delay depending on the distance, sometimes country areas do have a longer delivery time. The best way to ensure the safe arrival of your parcel is via registered/insured post for peace of mind. Registered post is only a couple of dollars extra within Australia.
Please contact us via phone or email if your order has not been received in an appropriate time. We will check with Australia Post for your parcel to be tracked down. Top of Page |
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