| Do I need to register to make a purchase? | No, you do not need to register to make a purchase, you can proceed through the checkout without making an account. If you are planning to make more than one purchase having an account will be much easier, you won't need to fill in your postal address, email address etc each time, you can also add items to a wish list and come back at a later date to buy them. |
| How do I add things to my shopping cart? | Each listing/product has a 'Add to Cart' button, when you click on the 'Add to Cart' button it will add the item to your shopping basket/account. Some of the products will have colour and/or size option that you will need to select. You can add as many products to the cart as you like and revise your order before proceeding through the checkout. Please contact us if you have any questions or problems.
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How do I complete an order via the checkout?
| When you are finished shopping with us, simply click on the 'View Cart' in the top Navigation Bar or left side of website towards the bottom of page under "Your Cart". You will then be guided through the checkout and payment process. Total cost of your order will be displayed to you along with the postage options, please select required postage, confirmation of your order will be sent to your email address. You can change your order at any time prior to submitting your payment information, if you wish to change your order after submitting please contact us asap... |
| Where did the items in my Shopping Basket go? | If you place items in the shopping basket and don't proceed with payment they will be held for 7 days, after that time they will become available for sale again, in which case should they sell we may not be able to provide you with items that have limited quantities/colours.
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| Do I get a receipt with my purchase? | A receipt will be sent with your parcel, in most cases you will find the receipt in the address envelope on the front of your parcel.
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| Problems with the checkout? | Problems usually arise from blocking cookies, once you enable cookes it should allow you to checkout normally, if the problem persists please contact us, we are happy to take your order via email or phone (please do not send credit card details via email). We are happy to ring Australian Buyers for Credit Card purchases who provide a phone number (no mobiles).
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Do I have to create an account every time?
| You only have to create an account once. Your account will be kept open unless you choose to cancel your subscription. Top of Page |
| I forgot my password, what do I do? | Please request your password via '"Forgot password click here" link you will find on the "login page" or "track my order page". All you need to do is provide your email address and the system will automatically send your "sign in" details to your recorded email address on file as per your entry at the time of registration, once you receive your password you can log in. If you are stuck and can't remember which email address you used simply send us an email and we can either let you know which email address or have the system send your details to your account email address..
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| How do I close my account? | Please contact us, once we have the appropriate details we will cancel your account, this is system generated and will clear all details immediately.
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| How do I know my order went through? | When you proceed through the checkout you will receive an invoice which has all your purchase details, if you notice that anything is incorrect please contact us asap. At the same time your order is received by us, we usually start processing orders within 24 hours (except weekends). You will receive notification that your order has been posted. For embroidered items & large orders we will be in contact to confirm details with you. |
| I have paid but not received my order.. | If you have received a "Posted" email from us and you feel enough delivery time has been allowed please check with the online tracking or your local post office first. Often parcels are waiting for collection and the card has blown out of your letter box or the local post office has failed to send you a parcel pickup notice. Please contact us if your order has not been received in a reasonable time. We will check with Australia Post for your parcel to be tracked down. Top of Page |
| Clubs & Large Orders.. | We understand that each club/organisations needs are different and unique which is why we are happy to handle your orders direct, if you prefer you can place your orders online.
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| Are you are registered business? | Yes we are a registered business, our business name is Saddle Tramps Horse Gear ABN 45770221278
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| How can I contact you? | Our Postal address and phone number are displayed on our 'Contact Us' page. If you would like us to call you please leave your telephone number in our 'Contact Us' page with a message (no mobiles thanks) |
| I don't like going through checkouts or putting information into websites, how do I place an order? | We understand that some shoppers do not wish to place information on a website, we are happy to take your order over the phone or you can also email us with your order and/or phone number-no mobiles (*please do not send credit card details via email). |
| What is a Wish List & How do I use it? | A Wish List is a collection of items that you save, you may like to buy at a later date or check sizes. By saving to your Wish List you can come back at any time to delete products or add more, you can also email your Wish List to a friend. You will need to register to enable your Wish List to be available at a later date, you can delete all your Wish List items at anytime. Adding items to your Wish List is very easy, simply click on the "Add to Wish List" (next to the "Add to Cart) in the product listing you wish to add.
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