We accept Bank Payments + Credit Card/Visa Debit & Money Order
Payments
We Support
Australian
Made Products + recycle, re-use, preserve &
conserve to help our environment wherever possible.
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Frequently Asked Questions
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Do I need to Register?
Do I need to Pay Straight Away?
How do you deliver?
What Countries do you Post to?
Can I pick up my Order?
How soon do you Post?
How Much do you charge for Postage?
How long does Delivery take?
Tracking Posted Orders
Payment Methods
My Order has not arrived?
Newsletter Info
How to add to Shopping Cart
Where did the items in My Cart go?
Do I get an Invoice/Reciept?
I Forgot my Password
How do I close my Account?
How do I know my Order went through?
I have not received my Order
CONTACT Saddle Tramps H.G.
I don't like Websites!
I have problems with checkout
Q: Do I need to Register?
Do I need to register / make an account to be able to purchase?
A:
Yes! You do need to register
Your Benefits to registering
1. When you purchase again from us you will not need to fill in all your details again.
2. You will have access to tracking details
3. Should there be a mishap and you are overcharged postage we give credits directly back to your account, these are available to you to use when you next proceed through the checkout
4. You can also add items to a wish list and come back at a later date to buy them.
5. Or you can add them to the cart and save the cart so you can buy at a later date
Our Benefits when you register
We do require registration to ensure that we have details should there be a problem once your order has been sent.
Q: Do I need to Pay Straight Away?
Do I need to pay Straight Away?
A:
No, however we do prefer that you pay within 7 days.
If you wish to delay your payment please let us know the date you intend to pay.
If you haven't paid after 7 days and we have not heard from you those Products will become available for sale again, in which case should they sell we may not be able to provide you with items that have limited quantities/colours.
Q: How do you deliver?
How do you deliver items/orders?
A:
All items are sent via Australia Post, we have found this to be the most reliable method
Q: What Countries do you Post to?
Where do you Post / Ship to?
A:
We only Post / Ship Australia Wide, we do not send International sorry.
Q: Can I pick up my Order?
Can I pick my Order to save on Postage?
A:
Sorry, no, we don't have a shop front.
Q: How soon do you Post?
How soon will you send / post my order?
A:
Your order will be Posted within 3 business days from cleared payment except embroidered items which may take 10 to 14 days.
Sometimes delays are unavoidable in which case we will let you know of any delays.
Q: How Much do you charge for Postage?
How much is Postage?
A:
Standard Post with Tracking:
up to 500 grams.... $ 8.00
500 grams to 3kg.. $13.00
Registered Post with Insurance:
up to 500 grams.... $9.00
500 grams to 3kg.. $15.00
3kg to 5kg .......... $22.00
5kg to 7.5kg........ $39.00
Express Post prices:
up to 500 grams ....... $10.00
Q: How long does Delivery take?
Please tell me how long it will take order to arrive?
A:
Postage times vary on distance, times given are estimates via registered or standard post, during holiday seasons and busy times it may take longer.
Melbourne . . . . . . Country Victoria
1 to 2 days . . . . . . . up to 2 days
NSW/SA
3 to 5 days
QLD/TAS
up to 7 days
NT/WA
6 to 14 days
Q: Tracking Posted Orders
How do I Track my Order?
A:
You will find your tracking number when you sign in to "Track your Orders" (link is on left side of our website under "Your Cart")
The website where you check for tracking is Australia Post, the link is available when you sign in to your account (the one you have with us) or put this address in your website browser http://auspost.com.au/track/ you will need to put the numbers in then click Browse.
Please Note: Tracking may not show until parcel is near or at your local Post Office.
Q: Payment Methods
What Payments do you accept?
A:
For your Convenience we accept
• Bank Deposits
• Online Bank Transfers
• Credit Card Payments
• Visa Debit Cards
• Money Orders
• PayPal
Please Note: You can also place your Order on the website then call us with your Credit Card details, or simply call us with your order and card details.
Q: My Order has not arrived?
My order has not arrived, what do I do?
A:
Please check with your local Post Office first. Often parcels are waiting for collection at the Post Office. Parcels that are not picked up within 14 days are generally sent back to us.
Did you receive an email to say we have posted your Order?
Have you checked Online Tracking?
Checked with your Local Post Office?
Asked other Family Members? (yes it may sound strange but sometimes in a busy house things are easily overlooked or left in the car.)
Please contact us via phone or email if your order has not been received in an appropriate time and you have checked all the above items. We will check with Australia Post for your parcel to be tracked down.
Sometimes there are delivery delays, please be aware that the Australian Postal service is beyond our control, there may be a delay depending on the distance, sometimes country areas do have a longer delivery time. The best way to ensure the safe arrival of your parcel is via registered/insured post for peace of mind. Registered post is only a couple of dollars extra within Australia.
Q: Newsletter Info
How often do you send a Newsletter?
A:
We usually send a Newsletter once every 2 or 3 months.
You can unsubscribe at any time via the link at the end of the Newsletter
Q: How to add to Shopping Cart
How do I add things to shopping cart & what happens when I do?
A:
Each listing/product has a 'Add to Cart' button, when you click on the 'Add to Cart' button it will add the item to your shopping basket/account.
Some of the products may have quantity, colour and/or size option that you will need to select.
You can add as many products to the cart as you like and revise your order before proceeding through the checkout.
At any time while you are purchasing you can "View the Cart" or sign into your account and "Save the Cart", when you are ready to pay you can proceed through the checkout.
Total cost of your order will be displayed to you along with the postage options, please select required postage.
You can change your order at any time prior to submitting your payment information, if you wish to change your order after submitting it please contact us asap.
Confirmation of your order will be sent to your email address.
Please contact us if you have any questions or problems.
Q: Where did the items in My Cart go?
Where did the items in my Shopping Cart/Basket go?
A:
If you place items in the shopping basket and don't proceed with payment they will be held for 7 days
After 7 days they will become available for sale again, in which case should they sell we may not be able to provide you with items that have limited quantities/colours.
Q: Do I get an Invoice/Reciept?
Do I get a receipt with my purchase?
A:
An invoice will be sent automatically via email when you purchase. Generally we only send a Packaging Slip with your parcel.
Q: I Forgot my Password
I forgot my password, what do I do?
A:
Please request your password via '"Forgot password click here". You will find a link on the "login page" or "track my order" page.
All you need to do is provide your email address and the system will automatically send your "sign in" details to your recorded email address on file as per your entry at the time of registration, once you receive your password you can log in.
If you are stuck and can't remember which email address you used simply send us an email and we can either let you know which email address or have the system send your details to your account email address..
Q: How do I close my Account?
How do I close my account?
A:
Please contact us, once we have the appropriate details we will cancel your account, this is system generated and will clear all details immediately.
Q: How do I know my Order went through?
How do I know my order went through?
A:
Once you have completed the checkout you will receive an invoice which has all your purchase details, if you notice that anything is incorrect please contact us asap.
At the same time a copy of your order is emailed to us, we usually start processing orders within 24 hours (except weekends/public holidays).
You will receive notification when your order has been posted.
Q: I have not received my Order
I have paid but not received my order....
A:
Did you receive an email to say we have posted your Order?
Have you checked Online Tracking?
Checked with your Local Post Office?
Asked other Family Members? (yes it may sound strange but sometimes in a busy house things are easily overlooked or left in the car.)
If you said yes to all the above and feel enough delivery time has been allowed please contact us so we can check with Australia Post for your parcel to be tracked down.
Q: CONTACT Saddle Tramps H.G.
How can I contact you?
A:
Saddle Tramps Horse Gear
PO Box 29,
Maryborough, Vic, 3465
PHONE: (03) 5461 4244
ALSO: Our Postal address, phone number etc is always displayed on our 'Contact Us' page and our phone number is on our logo which is on the top of every web page of ours.
If you would like us to call you please email your telephone number via our 'Contact Us' page with a message to what it is regarding.
Q: I don't like Websites!
I don't like going through checkouts or putting information into websites or putting my information online, how do I place an order?
A:
We understand that some shoppers do not wish to place information on a website.
We are happy to take your order via email or via phone.
You can also email with your order and we can call to discuss your order and payment, please provide your phone number and details you would like to know or your order and we can let you know total cost including postage when we call.
Q: I have problems with checkout
I am having problems with the checkout?
A:
Problems usually arise from blocking cookies, once you enable cookies it should allow you to checkout normally, if the problem persists please contact us, we are happy to take your order via email or phone, we can give our bank details or send a PayPal invoice.
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